Service & Support

Machine Down? Talk To Us.

Factory-trained technicians based in Australia. For an urgent breakdown, call us — it is always faster than a form.

Call 1300 797 720

Monday to Friday, 8am – 5pm ACST

Service Request

The more detail you give us here, the faster we can diagnose it. Machine model, serial number and the alarm code on screen are the three things our technicians ask for first.

For example Daito GTR5010 or AORE S1530
Include any alarm code shown on screen.

Sending Photos

Photos speed up diagnosis considerably. Once you have submitted the form, email a photo of the alarm screen and the drive unit displays to support@industrialmachinery.net.au with your company name in the subject line.